'Hero Culture' Is a Bug, Not a Feature
It was a long time ago, yet I still remember this vividly. I had a fantastic experience as a DevOps manager, and some outstanding coaching back then. Back in those days, my team was responsible for keeping our company’s most critical system for EU Tax online. That was not the only thing, but one of our main pain points. It was a complex beast—a mix of modern services and legacy code—but it was the engine of this part of the business. If it failed, the company lost money in many digits per minute. So as with any critical system, we were ready to answer any calls about outages at any time.
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